Working with Wellbeing since 2008

Working from the beautiful SW6 area of London, The London Wellbeing Clinic Ltd specialises in Wellbeing, from working with an individual to a corporate company. Whether you are an individual who requires Psychotherapy, or a Company requiring a Wellbeing package, we will work with you to give you an individualised, bespoke service that will help you thrive. We bring extensive experience and professionalism to every client and customise our service to suit your individual needs and concerns.

Our team have been practicing for over a decade, and have worked within the NHS, London Fire Brigade, and various private services throughout the UK. We are committed to excellence and finding ways of meeting our clients on their level. By making use of modern technology such as utilising online platforms to connect, we will be able to see you when you need us.

Get in touch with us to set up a consultation, or use the contact form at the bottom of this page to enquire whether our services are right for you.

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We specialise in Cognitive Behavioural Psychotherapy - a branch of Psychotherapy that looks into the links between how you think, behave and feel. We work with various private and insurance clients individually in person from our SW6 London office, or online with clients worldwide.

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Wellbeing in the workplace is essential to productivity and developing an effective workplace culture. We offer Mental Health Awareness and Stress Awareness training to groups, and can also offer packages of therapy ‘drop in’s’ as well as ongoing treatment for your staff. This is where we offer a truly bespoke service for your company - tell us what you need, or get us in to guide you.

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We believe coaching can benefit everyone, but we generally find our clients come to us to Coach them through life events, such as Career transition, or discovering life goals. We work with our clients 1:1 online and in person and may do a mixture of both depending on your requirements.

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Our workshops are aimed at specific demographics of people, and have included Women’s Wellbeing, Values workshops, and workshops for Mothers returning to work. We are always setting up various workshops around the SW London area.

We also run Wellbeing Walks, which are geared towards anyone wanting to take a guided mindful walk outside. Held in some of London’s most beautiful parks, it’s a fantastic way to re-engage with nature and reduce stress.

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Testimonials from our clients

When I started my sessions with Natalie I was in a very unhappy place.  It is amazing to think how monumental the change has been in my life and my mindset since then, particularly when I consider that this change happened over less than 2 months of sessions.  I am so grateful that it was Natalie who helped me on this journey.  She is incredibly professional and extremely good at what she does, but what I valued most was that I always felt like I was talking to a friend.  What was also evident during our conversations is that Natalie is very experienced and she draws on that experience in a way that allows you to feel confident that you are in skilled and capable hands. The progress that we made was so much bigger and so much more rewarding than I expected and I will always be grateful to Natalie for her amazing work.  I would not hesitate to recommend her and I will truly miss our sessions, which are, incredibly, no longer needed.

I had no idea what to expect from my sessions with Natalie, and was skeptical about the impact that CBT could really have on such a long standing problem. I am very happy to say that my doubts were proven wrong. From the outset, I found it so easy to talk to Natalie, and she put my nerves at ease. She made me feel understood straight away, and I quickly began to trust her obvious knowledge and experience. I was pleasantly surprised at the lack of a clinical feel to our sessions – much less intimidating than the therapist stereotype! I really valued the balance between her friendliness and professionalism.

My sessions with Natalie gave me a huge insight into myself, and the process also encouraged me to embark on a lot of self-reflection between our sessions. They helped me take what felt like an overwhelming problem, make it manageable and allow me to approach it with curiosity instead of fear. Something I can have now have some control over. The understanding that Natalie has given me has lightened my mindset and allowed me to feel a gradual ripple effect of positivity and self-compassion throughout all areas of my life. I feel very grateful to have been matched with Natalie, and would not hesitate to recommend her services to anyone.

I found the approach we took extremely helpful in tackling my anxiety. The sessions were supportive, patient and flexible and gave me a focus in-between to practise what we discussed. A few months after finishing them, my anxiety is back ‘under control’, I’m able to manage and understand it better, and use the techniques I learnt myself. A big thank you for the help.  

Natalie has made such a difference in my life. She is a magical person - counsellor - support - and I would recommend her without hesitation to anyone. I had never done online counselling before, but you soon get accustomed plus it's incredibly flexible and saves so much time, avoiding need to travel to a session etc. I sought Natalie's help around a number of things, predominantly questions re. having children/not having children - both for psychological and physical health reasons. I must admit that on one level I wasn't sure if anyone could really help me that much with navigating these kinds of questions. I was very happy to be proved wrong. Natalie was a super positive, professional and wonderful supporter, adviser, sounding board. In all I think we may only have had 5 or 6 sessions - but I think their effect will be with me for a very long time, perhaps for life. I learnt a great deal about myself, even after years of various other therapies. I would like to bottle Natalie McCandless - I think I'd make a lot of money. So thank you Natalie - for helping me, for being you and for what you do - from the bottom of my heart. "

James helped me work through feelings of loss associated with my fiance leaving me and other issues regarding low self-esteem. For years I have been mired in the memory of our love for each other and have found it impossible to move on and form loving relationships with other Women. My work with James has changed all this and I was able to reframe my relationship with my ex-fiance in a more healthy way, and since then, I have been able to love and accept love into my life, with the result that I have just started a new relationship with a wonderful new girlfriend and we are more in love with each other than either of us could have imagined. None of this would have been possible without the work James and I did together…

Thank you so much for helping me, I was in a very dark place when I came to see you and now I feel much better about my life and myself as a person. You’ve taught me some amazing techniques to help me deal with situations, I’ve been putting them to use and that have made all the difference.


Natalie and James met whilst working as Cognitive Behavioural Psychotherapists in the NHS in 2011, and they both had a strong desire to work in preventative practice, as well as working in the ‘cure' sector.

James started his therapeutic journey working in Therapeutic Communities as a Social Therapist, and later went to work at the Henderson Hospital, which he felt was both a challenging and rewarding time in his career. Later, he went on to complete his Psychotherapy training in Cognitive Behavioural Therapy, as well as attaining a Masters Degree in Forensic Psychology. In 2016 James joined the Chelsea and Westminster Eating Disorders Clinic where he developed a specialist interest in working in Eating Disorders.

Further to obtaining a Degree in Psychology in 2008, Natalie began her therapeutic journey working with Survivors of Domestic Abuse in Women’s Refuges. She then went on to study Cognitive Behavioural Psychotherapy in 2009, and gained full accreditation with the BABCP whilst working for the NHS in 2015. From 2017 - 2019 Natalie worked for the London Fire Brigade as a Cognitive Behavioural Psychotherapist in their Counselling and Trauma Service.

In 2015 Natalie and James launched London PTS, their Private Psychotherapy service, and expanded to include various Wellbeing services from 2018 and rebranded as The London Wellbeing Service in 2019.

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Natalie McCandless

Since beginning her training in Psychotherapy in 2009, Natalie has worked all over the Country for the NHS and private practices, and most recently worked for the London Fire Brigade from 2017 - 2018. Following becoming a Mother in 2017, Natalie found a passion in working as a Woman’s Wellbeing Coach. Drawing on her knowledge of working with Women for 12 years and her experience as a CBT therapist, Natalie focuses on helping Mothers transition between working, Motherhood, and back to work whilst helping manage the massive transition in values and roles.

Natalie is also delighted to provide Walk and Talk sessions in Therapy and Coaching, and offers this as an alternative or in addition to individual therapy or Coaching. Click here for more information about Walk and Talk sessions.

Having spoken at various events around London, Natalie works with Corporate companies to deliver Wellbeing Workshops and Mental Health in the workplace training.

Accreditations & Affiliations

• British Association for Cognitive and Behavioural Psychotherapies (BABCP) Accredited Member: 140149



James McCandless

PgDip Psychotherapeutic Care (CBT)
MSc Applied Forensic Psychology
PGcert Psychotherapeutic Care
BSc (Hons) Psychology with Sociology
Clinical Supervisor Training
BABCP accredited

James has worked in mental health settings for over 10 years. Initially working in therapeutic communities treating clients with complex and enduring mental health problems.

In 2006 he worked for the Henderson Hospital in the NHS before joining the Improving Access to Psychological Therapies government initiative in London. James has been practising CBT since 2008 and has gained extensive experience of working with clients experiencing Depression and/or Anxiety problems. James continues to work in the NHS alongside his private work and is currently delivering CBT in a Specialist Eating Disorders Service. James also has experience of providing clinical supervision in CBT.

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