Terms & Conditions

Last updated June 2023

Privacy Policy

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.thelondonwellbeingclinic.com 

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

Owner and Data Controller

James McCandless
London PTS,
G13 Lombard Business Park
8 Lombard Road
London
SW19 3TZ 

Tel: 07582405000
Email: info@londonpts.com

The legal bases we rely on for processing 

The Owner may process Personal Data relating to Users if one of the following applies:

• Users have given their consent for one or more specific purposes;
• provision of Data is necessary for the performance of an agreement with the User and any pre-contractual obligations;
• processing is necessary for compliance with a legal obligation to which the Owner is subject;
• processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party;
• Upon request, the Owner will help to clarify the specific legal basis that applies to the processing if there is any concern.

When do we collect your personal data? 

Personal Data is collected in the following methods:

1. filling in forms on our website
2. data entry through our record keeping software Writeupp
3. communicating with us by post, phone and email
4. ordering our products or services
5. subscribing to our newsletter
6. requesting resources or marketing be sent to you
7. providing feedback
8. automatically collected Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies.

What personal data do we collect? 

We collect the following Personal Data from you:

1. Identity Data including your first name, last name, date of birth and NHS number, GP and private/work healthcare insurance details.
2. Contact Data including your billing/home address, email address, telephone numbers, next of kin information,
3. Technical Data may include your, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site
4. Usage Data may include information about how you use our website
5. Cookie Data information gathered by the use of cookies in your web browser.

How and why do we use your personal data? 

The Data is used to respond to your queries or questions about our services or products; as well as for the following purposes: analytics, linking to external social networks and platforms, SPAM protection and managing contacts, sending marketing messages and contacting the User. 

We want to provide the best possible User experience for customers, and we use Data to allow us to offer to you information, products and services that are most likely to interest you.

The Data privacy law allows this as part of our legitimate interest in understanding our customers and delivering the best possible service.

How we protect your personal data 

We know how much Data security matters to all our customers. We will treat your Data with the utmost care and have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Our website interaction with customers is secured using ‘https’ technology.

We will notify you and any applicable regulator of a breach where we are legally required to do so.­

How long will we keep your personal data?‍

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Once the retention period expires, Personal Data shall be deleted.

Who do we share your personal data with? 

We may at times share your Personal Data with third parties we work with. For example, companies who look after and support our website, email marketing companies and other business systems.

Where your personal data may be processed

At times we will need to share your Personal Data with third parties and suppliers outside the European Economic Area (EEA). If we do this, we ensure your Data receives the same protection as if it were being processed inside the EEA.

Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield, which requires them to provide similar protection to personal data shared between the Europe and the US.

What are my rights?

Users may exercise certain rights regarding the processing of Personal Data by the Owner.

• Right to withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
• Right to object to the processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
• Right to access their Data. Users have the right to learn if Data is being processed by the Owner and obtain a copy of the Data being processed.
• Right to verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
• Right to restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
• Right to have their Personal Data deleted. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
• Right to receive their Data and have it transferred to another controller. Users have the right to receive their Data and, if technically feasible, to have it transmitted to another controller without any hindrance.
• Right to object. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object

Where Personal Data is processed for the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification.

How to exercise your rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be free of charge and will be addressed by the Owner within one month.

How can you stop the use of your personal data for direct marketing?

You can stop any further direct marketing from us by:

• clicking the unsubscribe link in emails we send at any time
• contacting the Data Controller via the details in this document.

‍Contacting the information commissioner's office (UK)

If you have any issue with how your Data has been handled or are not satisfied with the response you have received to any request, you have the right to lodge a complaint with the Information Commissioner’s Office by calling 0303 123 1113 or go online to www.ico.org.uk/concerns. (Depending on your location this could be another authority for example the Data Protection Commissioner in Ireland)

Definitions and legal references

Personal Data (Data)

Any information that directly, indirectly, or in connection with other information — allows for the identification of a natural person.

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Usage Data

Information collected automatically through this website which can include: the IP addresses or domain names of the computers utilised by the Users who use this website, the time of the request, the method utilised to submit the request to the server, the country of origin, the browser and the operating system, the time details per visit and the path followed within the website and other parameters about the device operating system and/or the User's computer environment.

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User

The individual using this website who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor

The natural or legal person, public authority, agency, or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this website as described on this site.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

A small piece of Data stored in the User's device.

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Cookie Policy

Scope of this policy

London PTS (we or us or our) uses cookies when you visit our website, www.thelondonwellbeingclinic.com, (the Website) to help customise the Website and improve your experience using the Website.

This policy applies between you, the user of this Website, and us, London PTS, the owner and provider of this Website.

When you visit the Website, and before your Website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling us to provide a better experience and service. You may, if you wish, deny consent to the placing of these cookies; however, certain features of the Website may not function fully or as intended.

This cookie policy should be read alongside, and in addition to, our Privacy Policy, which can be found at: www.thelondonwellbeingclinic.com/privacy-policy

What are cookies?

A cookie is a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.

This Website may place and access certain cookies on your computer. We use these cookies to improve your experience of using the Website and to improve our range of products and services.

Cookies do not usually contain any information that personally identifies you, the Website user. However, personal information that we store about you may be linked to the information obtained from and stored in cookies. For more information on how such personal information is handled and stored, refer to our Privacy Policy which is available online at: www.thelondonwellbeingclinic.com

Types of cookies

We have carefully chosen these cookies and have taken steps to ensure that your privacy is protected and respected at all times. This Website uses the following cookies:

Strictly necessary cookies

These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website, use a shopping cart or make use of e-billing services.

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Analytical/performance cookies

These cookies allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

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Functionality cookies

These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookies.

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Targeting cookies

These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

How to control your cookies

• We give you control over which cookies we use. You can adjust your cookies preferences at any time at: [LINK] .
• You can also choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please see the help menu in your internet browser.
• You can switch off cookies at any time, however, you may lose information that enables you to access the Website more quickly and efficiently.
• It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
• For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

Changes to this policy

London PTS reserves the right to change this cookie policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the cookie policy on your first use of the Website following the alterations.

Contact details

The Website is owned by London PTS incorporated in England and Wales with registered number 09456434 whose registered office is a G13 Lombard Business Park, 8 Lombard Road, London, SW19 3TZ, England.

You may contact us:

• by post: using the address above.
• by telephone: at 07582405000.
• by email: at info@londonpts.com.
• using the contact form on the Website.